Putting things right

We want you to be 100% happy with our service and will always do everything we can to resolve any issues.

If you have a complaint about your advisor, or any financial advice you’ve received from your advisor, please contact us:

Quilter Financial Planning Complaints Department
SR43 4JR

Email: QFPcomplaints@quilter.com

Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service